Abcom Knowledge Centre is a comprehensive collection of documents and videos designed to support and guide users in utilising the Abcom-BOS and Integrated Workforce Management Systems. It provides valuable resources and information to facilitate smooth day-to-day operations and maximise the benefits of these systems.
Cash minus events are the most frequent support events
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The Abcom Cash System was originally designed to monitor cash fluctuations on an individual basis, with each crew member having their own designated cash drawer throughout their shift. In this system, each drawer would be switched out at the end of a shift, and the crew member's name would be linked to the final drawer count. However, it's important to note that many Carl's Jr. locations may not consistently adhere to this process. Instead, they often share a cash drawer throughout the entire day, and the final drawer count might be tagged with the label "Crew Person Unassigned."
Abcom acknowledges that Carl's Jr has the discretion to not always follow the system's intended usage. When a Carl's Jr site decides not to adhere to the Cash System's designed procedures, it may result in an increase in cash-related discrepancies. This could compromise the ability to investigate and pinpoint discrepancies by individual cashiers.
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The Cash System is designed as a tool to compare the expected cash with the actual cash in each drawer, and it allows us to track these details by crew person. This helps us pinpoint where discrepancies in cash might occur.
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Frequent errors in cash counting or the absence of a proper cash count process can lead to variances. It's quite common to see cash sheets where each drawer appears to balance perfectly down to the cent, but the final deposit for the day doesn't match the total of all the drawers counted earlier on the cash sheet.
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In fact, almost all of our cash support requests are related to this issue – when the closing deposit doesn't match the sum of all the drawers counted. At the end of the day, the total of "expected cash minus actual deposit" determines the final cash +/- recorded.
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For instance, if your cash sheet shows a total of $1000 counted, and all the drawers are 100% accurate (as an example), but you only bank $950.00, you will have a cash result of -$50.00 on your Systems Snapshot Report (even if there's no variance on the daily cash sheet).
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We kindly ask that you always complete the Abcom Close of Day process. If you encounter a significant variance greater than $100, please reach out to Abcom (first check the Systems Snapshot for completed end-of-day variance). Abcom will be ready to assist on the next business weekday (as cash +/- events are not covered by after-hours support).
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It's important to note that Abcom cannot address every cash +/- event; this would be unsustainable. Our support staff is here to assist, but we cannot magically resolve a cash variance.
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